TERMS & CONDITIONS OF SERVICE
SOVSO ONLINE SHOPPING
1. Definitions
"Website" refers to the official SOVSO online store at www.sovso.store
"Online shoppers" refers to customers who purchase goods from SOVSO online.
"SOVSO," "we," "us," and "our" refer to SOVSO Fitness and Fashion CC.
"Third-party provider" refers to any company partnered with SOVSO to sell goods through the SOVSO online store.
"You" refers to the customer purchasing from SOVSO online.
2. General
These Online Shopping Terms govern your use of the SOVSO website to purchase goods. These terms should be read together with:
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The Terms of Website Use,
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The Delivery and Returns Policy.
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By shopping online with SOVSO, you agree to abide by all these terms.
3. Acceptance
By placing an order, you confirm your acceptance of these terms and conditions. You also agree that SOVSO may issue invoices electronically.
4. Your Online Profile and Personal Information
To shop online, you must create a SOVSO online profile, which requires a username and password. You are responsible for keeping your login credentials confidential. SOVSO is not liable for any damages resulting from unauthorised access to your profile.
By purchasing online, you consent to the collection and processing of your personal information for order fulfilment, payment processing, and communication purposes. If you do not consent, you should not use the online shopping service. Please refer to the SOVSO Privacy Policy for further details.
5. Goods and Pricing
5.1 Product Availability
All goods displayed on the website are subject to availability.
Goods are available for delivery within Namibia ONLY.
If a product is unavailable after placing an order, we will notify you as soon as possible.
5.2 Pricing
Prices are displayed in Namibian Dollars (NAD) and apply only within Namibia.
Prices are subject to change without prior notice.
5.3 Display Accuracy
While we aim for accurate representation, product images and colors may vary depending on your device display.
5.4 Order Confirmation and Completion
Your order is only confirmed once SOVSO has processed and dispatched your goods or made them available for collection.
Adding an item to your cart or wish list does not secure stock or pricing.
5.5 Order Cancellation by SOVSO
SOVSO may cancel an order if:
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There is a suspected fraudulent transaction.
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There is a pricing or stock error.
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The customer has a history of non-payment or abuse of promotions.
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If an order is canceled by SOVSO, a full refund will be processed.
6. Delivery, Collection, and Storage
6.1 Delivery Fees
A delivery fee will be charged based on location and product type.
6.2 Delivery Times
Deliveries occur Monday to Friday, 09:00 - 17:00 (excluding public holidays).
We deliver only within Namibia. We make use of a third party courier service.
6.3 Delivery Process
Delivery will be made to the address provided during checkout.
SOVSO is not responsible for goods once they have been delivered and signed for.
6.4 Order Collection
Customers may opt to collect orders from selected SOVSO stores.
Collection must be arranged at least 2 working days in advance.
Proper identification and order confirmation are required at pickup.
7. Returns and Warranty
7.1 Returns Policy
You may return unused goods within 7 days of delivery/collection.
Goods must be in original packaging and accompanied by a receipt.
Certain items such as custom socks, clothing and personal items can not be returned
7.2 Incorrect or Defective Items
If you receive an incorrect or defective item, do not remove labels or packaging.
Contact SOVSO immediately for a free return and replacement/refund.
If damage occurs after delivery due to misuse, improper installation, or exposure to harsh conditions, the return will not be accepted.
7.3 Warranty Conditions
Goods are covered under a manufacturer’s warranty (where applicable).
8. Order Cancellation by Customer
Orders may be cancelled before dispatch by clicking the Cancel button in your order summary.
If goods have already left the store, you will be charged:
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A delivery fee, and
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A 20% cancellation fee.
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Refunds will only be processed once returned items are received.
9. Payment Security
SOVSO ensures secure online transactions by using reputable payment service providers.
9.1 Payment Methods
Credit/Debit Card: Payment is processed at checkout.
EFT/Bank Transfer: Payment must be received before order processing.
9.2 Refund Processing
Refunds for returns or cancelled orders may take up to 10 working days to reflect in your account.
10. General Terms
SOVSO reserves the right to update these terms and conditions without prior notice.
By using the online store, you agree to comply with the terms set forth in this document.
For further assistance, contact SOVSO:
📞 +264 81 715 6599