Palette Crew

Collect

Ready to collect in-store between 9am - 5pm the day after you made your purchase.

• Cost for orders (Windhoek Only) - FREE

 

Express

1 working day between 9am - 5pm on orders placed & paid before 11am (Windhoek Only)

• Cost for orders less than N$650.00 (Windhoek Only) - N$75.00
• Cost for orders N$650.00 or more (Windhoek Only) - FREE

 

Standard

2 - 5 working days, between 9am - 5pm for all areas of Namibia.

 

Zone A (0 to 250km from Windhoek): 

• Cost for orders less than N$650.00 (Windhoek Only) - FREE
• Cost for orders N$650.00 or more (Windhoek Only) - FREE
• Cost for orders less than N$899.00 - N$85.00
• Cost for orders lN$899.00 or more - FREE

 

Zone B (251 to 700km from Windhoek)

• Cost for orders less than N$650.00 (Windhoek Only) - FREE
• Cost for orders N$650.00 or more (Windhoek Only) - FREE
• Cost for orders less than N$899.00 - N$155.00
• Cost for orders lN$899.00 or more - FREE

 

Zone C (701km from Windhoek)

• Cost for orders less than N$650.00 (Windhoek Only) - FREE
• Cost for orders N$650.00 or more (Windhoek Only) - FREE
• Cost for orders less than N$899.00 - N$175.00
• Cost for orders lN$899.00 or more - FREE

 

International (outside of Namibia)

DHL Express, 3 to 10 working days delivery time.

*Duties and taxes are not included in the price.

• Cost for orders less than N$650.00 (Windhoek Only) - FREE
• Cost for orders N$650.00 or more (Windhoek Only) - FREE
• Cost for orders less than N$899.00 - N$450.00
• Cost for orders lN$899.00 or more - N$450.00

Online Orders: 

Subject to product availability, orders will be processed within 1 working day. Delivery post processing will be via a reputable courier . Shipping costs are specified at the time of checkout. Delivery times are estimates and may vary based on location and other factors. 

Orders are shipped directly from our warehouse as soon as payment has cleared successfully. 

 

Online Orders – Cancellations: 

There will be a 10% administration fee should the client cancel an order. SOVSO will refund the client within 30 days. 

 

Custom Orders: 

Subject to product availability and reflection of payment in full, orders will be processed within 2 to 3 weeks and delivery date confirmed by email. 

 

Custom Orders – Cancellations:

There will be a 25% administration fee of the total value should the client cancel a confirmed order. SOVSO will refund the client within 30 days. 

 

Exporting: 

This option is available to clients worldwide; the additional shipping costs will be for the client’s account. SOVSO is not responsible for any customs duties or taxes incurred during international shipping.